SUMAIR KHAN
Flat # 428, EK1 Building, Al Qusais, Dubai, UAE
Email: sumair.khan007@gmail.com

Mobile Number: 052-2496735

OBJECTIVE:
A position in a results-oriented organization that seeks an ambitious and career conscious individual, where acquired education will be utilized towards continuous growth and advancement while being resourceful, innovative and competitive.
EDUCATIONAL BACKGROUND:
University of South Asia, Lahore MBA (Marketing) 2014 3.2 CGPA
University of South Asia, Lahore BBA (Finance) 2012 3.1 CGPA
Government College, Model Town Intermediate (Commerce) 2008 B Grade United Public School, Islamabad Matriculation (Science) 2006 B Grade
WORK EXPERIENCE:

DNATA (EMIRATES GROUP) – (5th January 2015 – Present)
Customer Service Professional

• Experience of working in both airports of Dubai i.e. Dubai International Airport (DXB) and Dubai Al Maktoum Airport (DWC).
• Coordination with teams of different airlines (For e.g. Indigo Airline, SpiceJet, Air Blue, Mahan Air, Ural Airline, Azur Airline, Condor Airline etc) in handling their passengers at both check-in and boarding.
• To provide a consistent quality service to the customers to all passengers at any designated area (check-in, gates, transfer desk and FMU) that is consistent with Dnata’s high service standards.
• Display excellent customer service skills, team work and understanding to achieve customer satisfaction in all areas.
• Strive as part of a dedicated team to avoid complaints and earn compliments.
• Ensure excellent discipline and grooming standards are displayed at all times while on duty.
• Always adhere to the set service standards and procedures so that the passengers are handled in a friendly and efficient manner.
• Report any irregularity or service shortfall to the senior management on duty to enable service recovery and appropriate corrective action to be taken.
• Ensure that the handling requirements of the various categories of passengers have been met and that special services and facilities are provided to meet any special services requirements by the customers.

CERTIFICATIONS AND ACHIEVEMENTS :
• Proficiency in Navitaire Departure Control System (DCS) of check-in and boarding.
• Proficiency in DMACS Departure Control System (DCS) of check-in and boarding.
• Acquired Dangerous Goods Regulation certificate (Category 9) accredited by IATA.
• Acquired certificate in credit card fraud and online scamming.
• Acquired certificate for the completion of course based on IATA area 1, 2 and 3.
• Extensive knowledge of IATA Airport and Airline codes.
• Extensive knowledge of geographical locations.