Customer Service Representative – Commercial Vehicles | Al-Futtaim Automotive | FAMCO Qatar (AE) contract

Job Requisition ID: 178340 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role
We are looking for a proactive and customer-focused Customer Service Representative – Commercial Vehicles to join our team in Qatar. In this role, you will be the first point of contact for customers, support daily showroom operations, and coordinate closely with sales, aftersales, warehouse, and logistics teams to ensure a smooth customer experience from inquiry through to delivery.

What you will do
•    Act as the first point of contact for customer inquiries, complaints, and service requests.
•    Support showroom operations and assist walk-in customers with their requirements.
•    Coordinate with sales, aftersales, warehouse, and logistics teams to process orders and deliveries accurately and on time.
•    Prepare delivery schedules and ensure all relevant documentation is complete.
•    Maintain customer, vendor, stock, and transaction records with accuracy.
•    Prepare invoices, support payment processing, and follow up on receivables.
•    Help maintain service standards, safety compliance, and operational accuracy across all customer interactions.

Required skills to be successful
•    Bachelor’s degree
•    Proven experience in customer service or a related support role.
•    Experience with invoicing, delivery coordination, stock reporting, or related administrative tasks is an advantage.
•    Proficiency in MS Office and familiarity with SAP or similar systems is preferred.

About the team
You will be part of FAMCO Qatar, working closely with a collaborative team across sales, aftersales, warehouse, and logistics functions. The team is focused on delivering excellent customer service, efficient operations, and a seamless experience for commercial vehicle customers.

What equips you for the role
•    A customer-first mindset and a professional approach to handling inquiries and issues.
•    Confidence in managing operational and administrative tasks with accuracy.
•    The ability to build strong working relationships across teams and with customers.
•    A practical understanding of showroom support, inventory coordination, and billing processes.
•    Strong customer service, communication, and interpersonal skills.
•    Ability to multitask and coordinate effectively across multiple departments.
•    Good organizational skills with strong attention to detail.
•    Problem-solving mindset and the ability to work well under pressure.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers – right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

Tagged as: admin, Al Futtaim, automotive, Construction, Customer Service, Customer Service Representative, Dubai, erp, healthcare, ITI, labor, lexus, retail, sales, SAP, ship, SMO, UAE

Source ⇲
Al Futtaim Private Company LLC - Custom Search locationMulti:(AE)