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At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.
To make a difference with us, all you need to do is bring your human best.
What will your story be? Apply now!
Learn more: jti.com
Location: Taguig (Hybrid)
Professional Area: Accounting & Finance, O2C
Contract Type: Temporary (12 months)
Professional Level: Experienced
Reporting To: Credit and Collections Team Lead
Applications will be processed as long as job posting is active.
Credit and Collections Specialist (Temporary)
Join JTI GBS Manila as a Credit and Collections Specialist (Temporary – 12 months) and play a key role in shaping the future of our Order-to-Cash (O2C) operations. You’ll manage credit and collection activities for JTI’s global customers while helping to drive automation and process improvements that make O2C operations smarter, faster, and more efficient. If you’re passionate about finance, technology, and continuous improvement, and have experience with tools like Power Automate, RPA, or data visualization, this is your chance to make an impact in a truly global environment.
What You’ll Do:
- Processing of Credit & Collection Transactions: Handle daily credit and collection activities, including submitting MyRequest templates for customer receipts, AR clearings, sundry invoices, and credit notes. Review payment proposal reports, manage bad debt write-offs, monitor sales orders on hold, assess customer credit risk, and resolve inquiries and issues. Ensure all documents are validated and processed accurately within month-end timelines.
- Control and Compliance: Ensure adherence to Global Operating Guidelines, Corporate and GBS policies, and internal procedures. Execute and document JSOX controls as outlined in the JSOX GRM, maintaining timely and full compliance to meet audit standards.
- Analytical, Reporting and Process Improvement: Prepare accurate and timely routine reports and analyses, as well as additional reports when requested. Continuously review processes, monitor performance metrics, and identify improvement opportunities in collaboration with the Team Lead.
- Support to Team, Other Process Teams and Projects: Assist the Team Lead in achieving team objectives and targets, support other AR Specialists for effective teamwork, and participate in cross-functional activities and projects within GBS and Corporate as needed.
- Support to Entities: Demonstrate commitment to achieve service excellence by ensuring timely communication and resolution of queries. Develop knowledge of entity operations and offer expert advice and solutions on AR-related matters.
- Collaborate across teams: Partner with finance, commercial, and operations teams to resolve issues, streamline processes, and deliver excellent service.
- Support continuous improvement: Identify opportunities to simplify workflows, enhance efficiency, and strengthen internal controls.
- Process & Automation Excellence: Identify process inefficiencies, design automation or digital workflows (e.g., through Power Automate or RPA solutions), and collaborate with internal teams to implement them. Lead or contribute to citizen development initiatives that drive continuous improvement and enhance service delivery.
What We’re Looking For:
- Bachelor’s Degree in Finance/Accounting and 2–4 years of collections (preferred) or accounts receivable experience in a multinational or shared services environment
- Experience in automation tools such as Power Automate, RPA, VBA, or similar platforms is a strong advantage.
- Strong proficiency in SAP and Microsoft Excel; knowledge of AR reconciliation and reporting processes.
- Excellent communication and interpersonal skills; proficient in English
- Strong analytical thinking and problem-solving abilities.
- High attention to detail and sense of ownership.
- Ability to manage multiple priorities under tight deadlines.
- Amenable to work on a mid-shift/night shift schedule
Are you ready to join us? Build your success story at JTI. Apply now!
Next Steps:
After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.
At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.